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Intensive care: experiences of family & friendsArrow
Aged 61-70
Interview 08  

Interview 08

Age at Interview: 67
Sex: Male
Background: Retired teacher, married with two adult children. Ethnic background/nationality: White British.
Brief outline:His wife was admitted to ICU after having complications during emergency surgery. During her time in hospital he had a lot of support from family and his local community.

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He would have liked to be able to contact one specific person on the ward who would be able to help with any problems or concerns.

 



We would have, personally would have found it useful to have had a contact name, a contact person on the general ward. So that when we did have concerns, I think I said, my son and I, we had to almost demand to see the medical staff, the doctors, the consultant registrar. But I think had there been a contact person on the ward, as there was in oncology, as there was with the stoma care nurses. We didn't have that personal contact. I think that would have been a useful thing. 

Someone who you could just ask questions to? Or a telephone number if you were at home -

Yes, yes.

- and you had a question that you could phone? 

And someone who would then respond to that, or pass the question on, yes. 

Did you ever come across any outreach nurses there on the ward? 

No. 

So really someone that, when you've got questions, you know who to contact either by telephone or in person because you're there at the hospital? 

Yes, yes, yes, that would have been useful.
Jonathan Miller - Intensive care
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