Mother: She told me a lot about what the information meant, and explained everyone of the outcomes. And that was really good, because I said, "Well, I got this score on this," and she said, "Well, that's very good, that's well within the normal parameters, so that sounds very good." And so she helped me understand the information I'd be given.
And I guess you just don't think about, at the time you get given the information and you think you understand it, and it's not until you go away and look at it again you realise it's just a set of numbers and you don't have a clue what they mean, or what's normal and what's not, or, you know, whether that's good or whether it's not.
So she explained all of that to me and then I said, "Well this is how I feel," and she said, "Well, yeah that sounds perfectly sensible. That's a really, you've thought it through, it's a good decision and, you know, I wish you the best of luck."
So it was really, really helpful to just talk to somebody else who was, who knew what they were talking about and who was calm, dispassionate, but at the same time really friendly and open and helpful. And I hadn't been able to get that, because everybody else had so much invested - you know, talking to friends, they've got so much invested in the decision. We couldn't talk to anybody else who could talk to us in that informed but dispassionate sort of way, and it was brilliant. And that was the turning point really, wasn't it?
Father: Yeah.
Mother: Then, you know, I rang [partner] after I'd spoken to the woman from ARC and said, "Oh, I've just spoken to, she's so, it was so fantastic, and now it's all OK, and I...". And it was just completely plain sailing, I never gave it another thought from then on. |
