Susan - Interview 62  

Susan - Interview 62

Age at Interview: 67
Sex: Female
Age at Diagnosis: 63
Background: Susan is a 67 year old retired bank clerk supervisor and bed and breakfast owner. Her ethnic background is White British.

Brief outline:Susan experienced a stroke in 2007 while at home with her husband. Her husband called for an ambulance, which unfortunately, did not arrive until much later. While she was waiting for an ambulance she suffered a fall and injured her left side (hip, shoulder, wrist, and arm), these injuries were left untreated while in hospital.

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Susan had a hard time accessing physiotherapy following hospital discharge.

 



 

When I was leaving hospital they said, “You can go home but you can't have any physio for two weeks.” So I said, “Fine, I'll go without it for two weeks, I'll try and make something up.” So that, that was two weeks out of the three months which are most important to your...
 
Recovery?
 
...recovery. There's a short time where you get the maximum gain in your recovery. So that was two weeks of mine gone, apart from the time I was in hospital. That was two weeks of my time gone without a physio.
 
So after your hospital discharge a couple weeks went by where you didn't have any?
 
No, they warned me I wouldn't (not enough people)
 
Oh, OK.
 
But I said to the girl that was going to come, “Can you not liaise with the hospital and give me (or) send me a form with exercises on.” And she said, “No, I can't do that without seeing you.” So I said, “But I should (not)be wasting time, could you not speak to the physio in the hospital. He knows what I've been doing, he knows what I can and can't do. Could you not speak to him and then send me something you think is relevant in an envelope?” “No, I can't I need to see you.” So I said, “But I've been wasting time. You must be able to think of something that won't, you know, won't do damage that I can get on with, while you're dealing with whatever it is you've got to deal with.”“No, I'm sorry we've got to see you that's the rule.” I was very annoyed at that. And then I found she came once or twice. And then I got a phone call to say, “Sorry I can't come there's somebody that needs me more than you.” So I could quite believe that. I thought what a shame that's more time wasted. And then she said she was going on holiday for fortnight but she'd arranged cover for me. And nobody came, nobody phoned. Then the next week went by and nobody came, nobody phoned. And then went on for another few days and nobody phoned. So I phoned them and said, “What's going on?” And of course there was an apology. They don't know what went wrong but they should’ve sent somebody while she was on holiday. So that was more time in my physio that I didn't get (help) (from) her.

 

Jonathan Miller - Stroke
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