Karen - Interview 04  

Karen - Interview 04

Age at Interview: 40
Sex: Female
Background: Karen is a registered Manager of a Care Home. She is married and has two children. Ethnic background/nationality: White British

Brief outline:In 2007 Karen’s mother died when her house caught fire. It is unclear how the fire started, but the coroner decided it was an accidental death. Karen was shocked by her mother’s death. She has been helped and supported by her husband and his family.

More about me...

To watch or read an interview clip, click on the heading that interests you. Either a video,audio recording or text will open, depending on the clip
To close transcript boxes, click here
To print the interview’s text, click here
Karen found a solicitor who charged reasonable fees and who dealt with her mother’s estate. Karen found it very hard dealing with the insurance company. The loss adjuster caused delay.

 



What about all the practical things you had to do? You had to sort out papers and other things?
 
Yes. I mean we were sorting out the papers, I mean we managed to get the papers from the house, and bought a big box of paperwork out of my Mum’s kitchen which was unbelievably, I mean, singed round the edges, but, and her will was actually in there, intact without a blemish on it, which was quite something. I put them with one solicitor to start with, because I thought there’s no way I can deal with all of this you know. I put it with one solicitors to start with after speaking to them on the phone, explained the situation, put it with them to start with and was sort of like, I don’t want you to do anything with it, just hold it for now until I’ve spoken to the family, i.e. my sister mainly, to see what she wanted to do. And then this solicitor had done two things, which I hadn’t asked him to do, because I’d said that I knew she’d got insurance, I knew she’d got this and I knew she’d got that um, so he’d started trying to get hold of that information, so I was stuck with a bill from him. Well I quick smart moved my stuff from him to a solicitor that me and my sister were both happy with, because I said to my sister, I’m not paying this guy’s fees and then they take a percentage of the estate. I said, “That to me is just daylight robbery.” Um, so I put it with another solicitor, who they don’t charge like that, and they explained exactly what they do, do, and what they don’t do, and led very much by what the executors’ wishes are, because basically you are asking them to act on your behalf.
 
And he’s been very good. But the only people that have been really hard to deal with are the contents insurance people, loss adjuster. It’s a nightmare, and he’s the one that’s still holding things up now. Everyone else has done what they need to do, except this loss adjuster.
 
What does he do? He has to estimate how much money is due as a result of everything that’s happened?
 
Yes. Yes.
 
It’s taken that long?
 
Yes, it’s still going on. ‘Um, and that’s the final bit to do.
 
Good gracious. Why does it take so long?
 
Because he said that, well the solicitors' letters, because obviously when he has, the solicitor sends me a letter, he’d reckoned he’d been onto the police five times for their reports, and not said to them, you know, you don’t need to go to them, just go direct to the Coroner’s report now, you know. It’s all there.
 
So what the insurance will be liable to pay for you would be affected by the result of the inquest?
 
Yes.
 
I see.
 
Yes. Like if it was a suspicious, then they’d be looking to claim whoever. So that sort of thing. 
 

Richard Taylor
People found support in many  different ways
   Support our work

Mail to a friend

Send