Cervical screening test results are normally sent to women in writing. However, methods of receiving results and timing vary in different parts of the country and depending on the type of result.
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Current national guidelines state that 80% of women should receive the result of their cervical screening test in writing within four weeks and all women should be informed within six weeks.” -
NHS Cervical Screening Programme 'Pocket book'.
Most of the women we interviewed had been told by the practice nurse or doctor during their cervical screening test, when and how they would receive their results. All women should receive confirmation of their results in writing and are entitled to request that this is done.
Many were happy to receive a normal screening test result by letter One woman received her screening test result by letter when she was living in one geographical area yet in a different area she was advised to assume her result was normal if she did not receive a letter. In some parts of the country, women were invited to telephone the surgery for their results within a set period of time after their screening test. Some women liked this way of receiving their results because it meant they didn’t have to wait for a letter to arrive and they received their results quite quickly.
The way women were told that they have had an abnormal test result seemed to affect how they reacted and coped with their feelings of anxiety and fear. Several received their results by letter or by telephone which some women said made them feel more anxious. Some said they would have preferred to receive their test results from their doctor in person so they could discuss their concerns immediately. Others said they believed they would have been more anxious if they were asked to make an appointment with their doctor.
Information given to women at the time they received a normal test result was minimal. Most received a letter which stated that their result was “normal” and an indication was given of when their next test was due.
Several women who received an inadequate test result mentioned that their results letter included an explanation that insufficient cells had been taken and they were asked to have a repeat test (see Normal and inadequate test results).
Information given to women at the time they received their abnormal test varied. Several received an information leaflet (‘What your abnormal result means’). Others only had a results letter stating that their result was 'abnormal' and they were told what further tests, if any, were needed. A few were given information the same time as their result over the telephone (see Abnormal test results).
Preferences for ways of communicating test results varied according to individual women. However, important to many women was a personal touch, recognition by doctors of the considerable worry many women feel when they receive an abnormal result and ways to make it easier for women to contact their doctor or a nurse to discuss their result.
Last reviewed January 2011.
Last updated February 2011.
