She was something else, the receptionist. If ever I heard anyone sigh, she must have sighed about a thousand times.
The receptionist in the first area before you came into the second?
Yeah. Oh she needed removing that one.
How did you feel, a few people mentioned the receptionist.
They did, didn't they?
I didn't actually see her. What was her attitude like that people weren't happy with?
Oh it was, when anyone ever sighs you know there's a problem anyway, [loud sigh] as if every, she did that every time and course my husband and I, 'cause my husband came with me, we just had a hoot about it, thought it so funny as if, 'oh no, no, no-one else coming in surely, why do you want to come in here?' attitude. She wasn't the right person, one has to say.
How did you feel about the radiologist on this occasion and compared to any other occasions?
I thought that she was very warming, an older woman, not abrupt, very soft, spoke nicely to me, didn't treat me like a cattle grid, you know, because I mean she's done quite a few during the day. You could have that attitude but certainly she did not. Very, very good. That is all so important, not to be patronising, but to be welcoming and explain what she's going to do, you got any questions you can ask, no problems at all. Very pleasant, very, very pleasant.
So have you ever come across a radiologist whose attitude you felt '[mmm] this isn't….'?
I could, I mean I think possibly they can, I don't know when, but I would, I can understand that some could be put under great pressure and possibly, can I remember three years ago? This one seemed very pleasant and probably outshone all the others but it's because of the pressure they're under, I mean we can all be under pressure, in my last job I was probably under pressure and you try not to show it but there can be a kink in the works somewhere, so that can come through. But certainly I felt, having sat there for an hour waiting to go in, that this lady was very pleasant, so past experiences over-shone, this one over-shone all the rest anyway. |
